Technical Support for as long as you host with us’ includes email technical support through the normal channels of communication and is subject to the normal rules of Support
All of our Graphic Design Services carry a Graphic Design Guarantee. If you are not 100% satisfied with our graphic design we will work with you for FREE until you are. This applies to new graphic designs only and is not available with templates of any kind. If your graphic design specification changes you will be charged as if it were a separate job. This offer is valid only with graphic design jobs of $1000 or more.
This is dependent upon the industry and identifiable niche for marketing your web design using pay per click and search engine optimisation techniques for your web design. Costs vary depending on competition for a market niche.
This guarantee is based on information provided to you that once implemented will increase your traffic to your web design. All of our packaged web designs excluding the web design starter package carry a “Results From Your Web Design” Guarantee. If you do not increase the traffic to your web design, you will receive a full refund of the contract amount excluding setup fees and any costs incurred by Argonyx Studios on your behalf. It is a condition of the guarantee that a client agrees to give 100% of their effort over a 12 month period. It is conditional upon consistently applying the principles in the way that they are intended. For Web Hosting setup fees are only refundable if the account order is cancelled prior to activation. We will also pay your hosting for a full year up to a value of $200. You will KEEP all the resources in relation to search engine optimisation we have given you. If the guarantee wishes to be redeemed, the client agrees to test and measure further suggestions and strategies given by Argonyx Studios to help increase web design traffic. The client also agrees that should they not increase their traffic in the 12 month period a consultant will be assigned to help them increase their traffic. If these recommendations still do not work, Argonyx Studios agrees to give the refund. This guarantee will not take effect without statistical evidence. This guarantee does not assert a page 1 ranking on any search engine (such as Google) as the factors affecting search engine ranking vary. Further, search engines are autonomous organisations and have the right to rank as they choose. No refunds are available before a trial period of 12 months from project completion. This is to ensure that search engines and other web traffic generation methods have enough time to register your web design. All cancellations must be received in writing as per the deadlines indicated; regular mail and e-mail notifications are acceptable allowing sufficient time for mail to travel via post. Phone requests and e-mail from addresses not on our records will not constitute acceptance of any cancellation.
All refunds will be paid either via cheque or credit card reversal and may take up to 2 weeks to be processed.
If you are not happy with the service you may cancel within the first 30 days and receive a full refund of all management fees paid for that period. After 30 days, you move to a month by month contract.
Enacting or enforcing a guarantee revokes the right to use intellectual property in all instances.
The following conditions apply to all marketing guarantees or the guarantee is void:
We expect a minimum conversion rate of 30% from lead to sale from inbound leads. Below this and the issue lies in staff sales training.
The client must respond to enquiries within 24 hours to ensure prompt service.
We consider a conversion to be a conversion, regardless of the size of the sale. Size of sale often relies on sales training for staff and both ability and willingness to upsell. This lies outside our control.
Hard costs such as ad spend are still paid by the client.
You must qualify for a guarantee and it must specifically be offered to your business in writing.
If Argonyx cancels your services, or if you fail to follow instructions from Argonyx, then you forfeit your guarantee.
Refund requests must be made in writing and setup fees are not refunded as part of the guarantee.
Pay Per Click Marketing: Conversion tracking must be set up and working on your website. This includes phone call and web form conversion tracking as per Argonyx Marketing requirements. Untracked phone numbers or email addresses must not appear on the website.
All work, projects, communications and dealings with Argonyx Marketing are subject to our terms and conditions of trade which are available on this website.
Please note that a guarantee must be specifically offered in writing for it to apply. Guarantees do not automatically apply and where a guarantee contradicts our terms and conditions of trade, the terms and conditions of trade will always take precedence.
If you think there could be a fit with your
organisation, let’s have a chat.
Phone 1300 796 292
or send us an enquiry.